Room Bookings: For deluxe room reservations, cancellations made 7 or more days before the check-in date will receive a full refund of the paid amount (minus any payment gateway fees). Cancellations made 3–6 days before check-in will receive a 50% refund. Cancellations made less than 3 days before check-in or no-shows will not be eligible for any refund. All cancellations must be communicated to us in writing (e.g. email). No additional cancellation fees will be charged to you beyond what is permitted by law. In-House Food Orders: If you pre-order food to be served on-site, you may cancel the order up to 24 hours before the scheduled delivery for a full refund. Cancellations made within 24 hours of delivery or after the order is prepared are non-refundable, due to the perishable nature of food. Cancellation by Anya Paradise: In the unlikely event we must cancel your confirmed booking (for reasons such as overbooking, maintenance issues, or force majeure), we will notify you as soon as possible and offer either an alternate date or a full refund. You will not be charged a cancellation fee if the cancellation is initiated by us. Refund Process: Refunds will be issued using the original payment method. We initiate refunds immediately upon processing your cancellation and aim to complete them within 5 business days, in accordance with RBI guidelines. Please note that banks may take an additional 2–3 business days to reflect the refund in your account. All refunds will be processed promptly and in compliance with consumer protection laws. .
Information We Collect: We collect personal information that you provide when booking or registering on our site, such as your name, email address, phone number, postal address, payment details, and any government-issued ID required for check-in. This information is used strictly to process your bookings and provide our services. How We Use Information: Your data is used only for the purposes it was collected. For example, we use your contact details to send booking confirmations and updates, fulfill your service requests, and respond to your inquiries. We may also use your information to improve our services or to send you marketing communications only if you have opted in. We do not use your personal data for any unrelated purposes, in line with data protection principles. Payment and Third Parties: Payment transactions are securely processed through Razorpay’s payment gateway. We do not store your credit/debit card information on our servers – Razorpay handles that on our behalf. Razorpay’s privacy policy assures that personal information is not sold or disclosed publicly. We do share your information with third parties only as necessary for service delivery (e.g. payment processing) or as required by law. We never sell your personal data. Cookies and Tracking: We use cookies and similar technologies to improve your experience on our website (for example, by remembering your preferences and keeping track of your session). You can disable cookies through your browser settings, but some site features may not function properly without them. Data Security and Retention: We implement reasonable security practices and procedures appropriate to the nature of the data we collect. Your information is retained only as long as necessary to fulfill the purposes for which it was collected, after which it is securely deleted or anonymized. We commit to collecting and handling personal data in a lawful, fair, and transparent manner. Your Rights: You have the right to review, update, or request deletion of your personal information. To do so, please contact us at our customer support email or phone number. If you believe we have used your data inappropriately, you may lodge a complaint with the relevant data protection authority. .
Use of Website: By using the Anya Paradise website and services, you agree to these Terms & Conditions. You must be at least 18 years old and legally capable of entering contracts. You agree not to use the site for any unlawful purpose or in a way that could harm the website or other users. Bookings and Payments: All bookings are subject to availability and confirmation by Anya Paradise. Once you select rooms and complete payment via our secure online system (processed by Razorpay), your booking is confirmed and you enter a binding contract with Anya Paradise. All prices are listed in Indian Rupees and include applicable taxes. Payment must be made at the time of booking; failure of payment (e.g. due to a declined transaction) means the booking will not be held. Check-in/Check-out: Standard check-in time is 2:00 PM and check-out is 11:00 AM on the departure date. Early check-in or late check-out requests may be accommodated subject to availability and additional charges. Please present valid photo ID (passport, driver’s license, or Aadhaar) for each guest upon check-in. You are responsible for the accuracy of the information you provide. Rates and Changes: We strive to keep our rates and availability accurate, but they may change due to promotions, seasonal demand, or errors. Anya Paradise reserves the right to correct any errors or cancel bookings caused by mistake, even after confirmation, if such error is obvious and could not reasonably have been anticipated by you. We may modify these Terms at any time; changes become effective immediately upon posting on our website. Content and Intellectual Property: The content on our website (including text, images, logos, graphics, and design) is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent. Disclaimer of Warranties: Our website and services are provided “as is” without any warranties of any kind, either express or implied. While we endeavor to provide accurate information and high-quality service, we do not guarantee that website content is error-free, complete, or up-to-date. We also do not make any warranties regarding the suitability of our rooms or facilities for any particular purpose. Limitation of Liability: Anya Paradise (including its owners and employees) shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. This includes, but is not limited to, loss of profits, data, or personal belongings, even if we have been advised of the possibility of such damages. In no event shall our total liability to you exceed the amount you paid for the booking in question. Indemnification: You agree to indemnify and hold Anya Paradise and its affiliates harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the site or services, your breach of these Terms, or your violation of any law or the rights of a third party. Governing Law: These Terms are governed by the laws of India. Any disputes arising from or relating to these Terms or your use of the website will be subject to the exclusive jurisdiction of the courts in India. .
Domestic Shipping: If Anya Paradise offers any physical products (such as room amenity kits, local handicrafts, or gift items), we ship them within India using reputable courier services. Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location and courier schedules. Shipping charges, if any, will be displayed at checkout. International Shipping: At this time, we do not ship products outside India. (If international shipping becomes available in the future, please note that any customs duties or taxes levied by the destination country will be the responsibility of the customer. Shipping Charges and Delivery: We use standard packaging to ensure your items arrive safely. Delivery timeframes are estimates; actual delivery dates may vary due to courier delays, weather, or other factors. Anya Paradise is not responsible for delays caused by the courier or events beyond our control. Damages and Returns: Please inspect your shipment upon delivery. If any item arrives damaged or defective, notify us within 7 days of receipt via email or phone so we can assist you. We will require photographic evidence of damage. Depending on the situation, we will either send a replacement or issue a refund for the affected item. Anya Paradise is not responsible for damage caused by the courier after shipment. Order Cancellations: If you wish to cancel a product order before it ships, please contact us as soon as possible. Once an order has been shipped, cancellations or returns are subject to our discretion (usually accepted only if the item is unused and in original packaging, and must be reported promptly). Shipping charges are non-refundable. Contact Us: If you have any questions or concerns about these policies, please reach out to Anya Paradise at [insert contact email/phone here]. We are committed to clear and fair policies and will assist you promptly. .